UIPDATE

The City of Dubuque is extending the suspension of in-person payment of utility bills and parking fines at City Hall until Monday, Feb. 14.

(ORIGINAL STORY)

COVID-19-Related Staffing Issues Force Restriction

Image: Tim Koehler
Image: Tim Koehler
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Paying your water bill or parking ticket won't be a person-to-person process in the city of Dubuque this week.  Effective immediately, the city has temporarily suspended the option of in-person payment of utility bills and parking fines at City Hall.

In a press release, the city explained this temporary closure of the utility bill payment windows in City Hall is due to COVID-related staffing shortage. In-person payments are expected to resume on Monday, Jan. 24.

Payment options during this period include:

  • Online at www.cityofdubuque.org/payment.
  • By phone 24/7 by calling 563-589-4144 and then selecting option #1 for phone payments. E-check payments will have no fee. Credit cards will have an applicable transaction fee.
  • At the drop box outside City Hall at the 13th Street entrance (please do not put cash in the drop box).
  • Checks can be mailed to: Utility Billing, City Hall, 50 W. 13th St., Dubuque, IA 52001.
  • ACH (Automated Clearing House) and e-check automatic bill payments will continue as regularly scheduled.
  • Payments can be made at U.S. Bank, Dubuque Bank and Trust, and Fidelity Bank locations if you are a bank customer.
  • Parking tickets can be paid online at www.cityofdubuque.org/payment, dropped off at the City Hall drop box, paid by credit card over the phone, or in-person at the City’s Intermodal Center located at 950 Elm St. open Monday through Friday, 7:30 a.m. - 4:30 p.m.

RELATED: How "Dubuque" Are You?  Take our Handy Quiz to Determine Your Level of "Dubuque-iness."

 

 

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